Because Winnie’s Lucky Ducks specializes in mystery and surprise items, all sales are final. We do not accept returns or exchanges based on personal preference, receiving an item you already own, or simply not loving every item in your order.

We put a lot of care into reviewing the preferences you provide and selecting items we think will be a great fit. However, the surprise is part of the fun! We cannot guarantee that you will love every item, receive a specific item, or avoid duplicates across separate orders.

If something however arrives broken, damaged, defective, or there is a problem with your order, please contact us directly at winniesuperstar911@gmail.com. We appreciate the opportunity to make things right.

Please please please contact us before filing a chargeback or payment dispute. Chargebacks can be especially difficult for small family owned businesses, and most order concerns can be resolved much more quickly by reaching out to us first.

We appreciate your understanding, your kindness, and your support of Winnie’s Lucky Ducks. 💕